Returns & Refunds

Would you like to return something? Here is how it works. The binding text is our right of withdrawal.

Withdrawal within 14 days

As a consumer you can withdraw from your contract within 14 days without giving any reason. The period starts on the day you received the goods. The easiest way is our online withdrawal form or an email to mail@zukono.de – please always include your order number.

Excluded goods

There is no right of withdrawal for goods that are liable to deteriorate rapidly or whose expiry date would be exceeded quickly. The right expires early for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Sending goods back

Please send the goods back no later than 14 days after informing us of your withdrawal, to the address below, with a short note stating your order number:

März Fulfillment Services
c/o Zukono
Gut Heinrichshof 12
22969 Witzhave

You bear the direct cost of returning the goods.

Refund

We refund all payments, including the cost of standard delivery, no later than 14 days after receiving your withdrawal, using the same means of payment you used. We may withhold the refund until we have received the goods back or you have proven that you sent them. Depending on your bank, it can then take a few business days for the money to appear in your account.

Damaged or wrong delivery

Did something arrive damaged, is something missing or did you receive the wrong item? Please write to us at mail@zukono.de with your order number and, if possible, a photo, or call us on +49 5242 9939003. Your statutory warranty rights remain unaffected.